Refund Policy for GC NAKSUM E-commerce Website:

At GC NAKSUM, we strive to ensure customer satisfaction with every purchase. Our refund policy is designed to be fair and transparent, providing you with peace of mind when shopping with us.

  1. Refund Timeframe:
    We process refunds within 10 days of receiving a valid refund request from the customer.
  2. Eligibility for Refunds:
    Customers are eligible to request a refund under the following conditions:
  • The product delivered is defective, damaged, or does not match the description provided on our website.
  • The customer receives the wrong item.
  • The product does not meet the customer’s expectations.
  1. Refund Request Process:
  • Customers must raise a refund request within 7 days of receiving the product.
  • To initiate a refund request, customers should contact our customer support team through the designated channels provided on our website.
  • The customer support team will guide you through the refund process and may request additional information or evidence to validate the refund request.
  1. Return of Merchandise:
  • Customers may be required to return the merchandise in its original condition, including all accessories, packaging, and tags, unless instructed otherwise by our customer support team.
  • Return shipping costs may be covered by the customer or by GC NAKSUM, depending on the nature of the return (e.g., defective product, wrong item shipped).
  1. Refund Processing:
  • Once the returned merchandise is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
  • If the refund is approved, the refund amount will be credited back to the original method of payment within 10 days.
  1. Non-Refundable Items:
  • Certain items may not be eligible for refunds, such as digital goods, perishable items, or products explicitly marked as non-refundable.
  1. Contact Information:
  • For any questions or concerns regarding our refund policy or to initiate a refund request, please contact our customer support team through the channels provided on our website.

Please note that this refund policy is subject to change, and any revisions will be communicated through our website. By making a purchase on GC NAKSUM, you agree to abide by the terms and conditions outlined in this refund policy.